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Frequently Asked Questions

Are counselling sessions confidential?

Yes, the BACP ethical framework states counselling confidentiality is paramount and must be protected all the time. The only exceptions, by law, are when a client discloses plans to harm themselves or others, or involvement in drug trafficking, money laundering, acts of terrorism or child protection issues. Aside from this, confidentiality is fully protected and all client data is processed in accordance with GDPR data processing legislation and BACP guidelines.​ 

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What happens if I'm late or unable to attend a session?​

​You can still attend your session unless you are more than 20 minutes late. You can reschedule or cancel a pre-booked session 24 hours in advance via email or phone notification. Otherwise, the fee is payable. I will contact you ASAP if I am ever unable to attend a session due to illness or other reasons.

How will my information be kept, stored and used?​

I process client information in line with the General Data Protection Regulation (GDPR) legislation and am registered with the Information Commissioners Office (ICO). As a registered member of the British Association for Counselling and Psychotherapy (BACP), I also comply with the BACP data processing guidelines. 

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How many sessions will I need and how often?​

It depends on your needs and circumstances. We can discuss this in our first session together. I offer both short-term and long-term therapy, with one session per week. Therapy sessions paid for by employers are usually limited to between 6 and 12 sessions.

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How do I pay for my session?

Fees are payable by bank transfer in advance of your session. I will email you the payment details after you booked your appointment.

Can I pay through my insurance?​

You can discuss that with your insurance provider to see whether they may agree with your chosen therapist. If your insurance agreed to have me as your therapist and pay for your therapy sessions then it should not be any problem.

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What happens when I end my counselling with you?​

It will be best for us to talk before you take a break or conclude your counselling, for whatever reasons, just to check that you are okay. And if you wish, you can come back at any time to resume your sessions whenever you need.

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Do you offer discounts?​

Yes, I have a limited number of reduced-fee spaces available for people on low incomes. Please be ready to provide proof and be aware that it may involve some waiting time.

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Are you regulated?​

Yes, I am a fully qualified, insured and registered member of the British Association for Counselling and Psychotherapy (BACP). To see my ethical body membership visit www.bacp.co.uk 

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